Making the decision to win someone over to the light instead of succumbing to the forces of the dark will usually generate a happy ending. It’s your choice. You can use these strategies with everyday interactions with your stakeholders.
Getting Better Customer Service Read More »
Blogs, Communication
“What are the characteristics of a good leader?” When asked, at some point, most people will list “effective communicator” as one of the characteristics that are essential for good leadership. Yet, within this overarching skillset lies a crucial component often overlooked: the art of listening.
Active Listening and Coaching for Leaders Read More »
Blogs, Communication
Connecting with people can be extremely satisfying and rewarding. It may just be a moment where you share a brief connection, a smile, a chuckle, a comment, or it can be a longer conversation. The problem is, if we are constantly looking at our devices and have headphones on, we are literally blocking the real people around us in favor of virtual presences far away. And how many opportunities may we be missing?
The Disappearing Art of Conversation Read More »
Blogs, Communication
Did you know companies in the US waste enough money on bad communication every year to fund a luxurious tropical all-inclusive vacation for every employee in the country? Yes, you read that right. We waste $12,500 per employee per year or the overall equivalent of 1.2 trillion dollars total.
Verbal Communication: The Underused Tool Read More »
Blogs, Communication